Livestream Guide

Welcome! We are so excited to bring you special performances and Q&A sessions from amazing artists all over the world. With livestreamed events, you can experience performances and interact with world-class artists right in your home. To make accessing these livestreams as easy as possible, we’ve put together a few simple guidelines and steps to make sure you don’t miss out! 

To begin, we will always include links in our ticket confirmation emails that will bring you directly to the MyLive website, our streaming partner. If you are using MyLive for the first time, you will be asked to create an account. If you are a returning user, you will simply log in. Then, you will enter your redemption code and gain access to the stream.

Accessing the livestream

Step 1: 

Click on the link to the livestream provided in your ticket purchase confirmation email. This link can also be accessed from the event page on our website.

Screenshot of email with "Take me to the Hall" button circled

 

Step 2:

After clicking the link, your device will direct you to the exact MyLive page where the concert will be broadcast. Before you can watch the video, you will need to sign in or create an account and enter the redemption code you received with your purchase.

Creating an account:

  • On the first page you visit, select your event
  • On the event page, click Redeem to create an account.
  • Enter you name, email address, and a password. MyLive will never use your email for marketing or share your email with any entity other than UChicago Presents.
  • After reviewing the Terms and Conditions, check the box to indicate you agree, then click Next.

MyLive screenshots showing "Redeem" and "Create an Account" screen views

Signing in:

  • If you already have a MyLive account, you simply need to sign in. On the first page you see, click Sign In.
  • On the second page, enter the email address and password you used to create your MyLive account, then click Sign In.

Two screenshots showing the "Sign On" pages

 

Step 3:

Enter the Redemption Code you received with your ticket order. You will have received a redemption code for each ticket you purchased, but you only need to enter one to view the stream.

MyLive Redeem Code screenshot

 

Step 4:

If the event is live and/or the on demand viewing period has begun, the video should begin playing automatically. If it doesn't, click the triangular Play button in the bottom left corner.

MyLive Play Button screenshot – a triangular button in the lower left corner is highlighted with a red circle

Make sure your volume is on and turned up. Do that by clicking the speaker icon and adjusting the volume on the bar that appears.

Two screenshots showing a video player with red circles around the volume controls


Step 5:

To enlarge the video so that it fills the screen of your device, click the square icon on the lower right corner of the screen.

Screenshot of a video player with a round circle around a square button with dotted lines in the lower right corner of the player

The MyLive player also supports Apple AirPlay and Google Chromecast, allowing you to stream UChicago Presents videos straight to your TV.

To stream to your TV click the appropriate "cast" button shown in the screenshots below (Apple AirPlay on the left, Google Chromecast on the right), and select a compatible device.

Two screenshots showing video players. The player on the left has an Apple AirPlay icon circled in red. The player on the right has a Google Chromecast player circled in red.

 

Devices

Google Chrome is the recommended internet browser for our streaming events with our partner MyLive. Safari* (for Macs) and Microsoft Edge are supported as well. Firefox (version 47 and up), Internet Explorer, Vewd, and Vivaldi  are compatible, but may require updates to ensure an optimal streaming experience. For information and troubleshooting regarding your specific browser, visit the MyLive "How To" page.

**For Safari, you may need to go into your settings to allow Cross-site tracking. Please see the MyLive How to Help & Technical Support page.

Here are suggested devices from which you can access the livestream, along with a few tips for each:

RECOMMENDED – Desktop or laptop computer (PC or Mac)

As a first step, make sure that the volume is turned up on your computer. If your computer sound quality is not great, see if you can find headphones to use instead, but make sure the volume on your computer is set at a level that won't be too loud with headphones.

iPad or other tablet with internet connection

If you use an iPad, check to make sure the volume is turned up and that you can find the email or a web page that has the livestream link on it. If you're watching alone, headphones may improve your listening experience.

iPhone or other smartphone

The same as using an iPad or other tablet, practice locating the link in your email before the livestream. You may enjoy the event more with headphones from this device.

Troubleshooting

To ensure the best streaming experience, make sure that your browser and operating system are up to date.

Google Chrome is the recommended internet browser for our streaming events with our partner MyLive. Safari* (for Macs) and Microsoft Edge are supported as well. Firefox (version 47 and up), Internet Explorer, Vewd, and Vivaldi  are compatible, but may require updates to ensure an optimal streaming experience. For information and troubleshooting regarding your specific browser, visit the MyLive "How To" page.

**For Safari, you may need to go into your settings to allow Cross-site tracking. Please see the MyLive How to Help & Technical Support page.

The MyLive "How To" page also includes information about casting the stream to your TV via Google Chromecast and Apple Airplay, as well as how to watch on a TV via an HDMI connection or on a SmartTV.

In addition, MyLive offers live chat support from 1 hour before the initial broadcast until 30 minutes after (6 pm CT Friday to approximately 8:30 pm CT). During the weekend video on demand period, support queries will be responded to via email during daytime hours within a few hours of receipt.

Watching the Performance

  • Create an account
    • This account connects you to the MyLIVE player. It is a separate account from your UChicago Presents ticket account. It is used to make sure that your code is not redeemed by an unauthorized person.
    • You will need to sign-up or sign-in before redeeming your code
  • If you signed-in and redeemed your code 5 or more minutes before start time, you may need to refresh the website page and press the Play button at or right before the performance’s start time to connect with the launched stream

Other Helpful Hints

  • If you are unable to see the concert after refreshing the page, you may need to clear your browser’s cache
    • In Chrome
      • On your computer, open Chrome.
      • At the top right, click More "⋮"
      • Click More tools > Clear browsing data.
      • At the top, choose a time range. To delete everything, select All time.
      • Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
      • Click Clear data.
    • In Microsoft Edge
      • Click on the "⋯" menu button situated in the upper right corner.
      • Click on Settings
      • Under Clear browsing data, click on Choose what to clear
      • Check the boxes next to Cookies and saved website data and Cached data and files.
      • Click on Clear.
    • In Safari (computer)
      • Click on the Safari tab at the top right of your screen and choose Preferences from the dropdown menu
      • Click the Advanced tab of the menu that pops up
      • At the end of the tab, select the “Show Develop menu in menu bar” box and close the Preferences menu
      • Click the Develop tab from the Safari menu at the top of the page
      • Click Empty Caches from the dropdown menu
      • You may also want to clear your browsing history in addition to emptying your cache. Here’s how to do that
      • Choose the History tab in Safari (pictured above)
      • At the very bottom of the dropdown menu, choose Clear History
      •  A box pops up with a choice to clear the last hour, today, today and yesterday, or all history. Choose your time frame and click the Clear History button
    • In Safari (phone or tablet)
      • Open the Settings app
      • Tap Safari
      • Tap Clear History and Website Data
      • On the screen that pops up, choose Clear History and Data. Note that, when you clear your cache on your iPhone or iPad, it will clear your history on your connected devices and computers as well
      • To clear your cookies but not your browsing history
        • Open the Settings app
        • Tap Safari
        •  Tap Advanced
        • Tap Website Data
        • Tap Remove All Website Data
          • Before you do this, you might want to check your iCloud settings (see below) to make sure you preserve your passwords
    • In Firefox
      • Click the menu button. and select Options …
      • Select the Privacy & Security panel
      • In the Cookies and Site Data section, click Clear Data
      • Remove the check mark in front of Cookies and Site Data
      • With Cached Web Content check marked, click the Clear button
      • Close the about:preferences page
  • Unable to sign-in: If you have redeemed your code, or watched a previous concert, you may be logged in. If you are not sure, sign out using the widget above
  • Your Redemption Code: You may paste your individual ticket redemption code into three devices, or browser, however you will only be able watch the concert on one device.
    • Example: you redeemed your code on your computer. You plan on watching the concert on your phone and casting it to your TV. You should sign out of your MyLIVE account on the computer before signing in on your phone.
    • Use the Account management widget above

For more information, please visit our Digital How to Guide page, or contact us via the chat box in the bottom right corner of this page