2020/21 Refund and Exchange Policy
In light of the great uncertainty presented by the ongoing coronavirus pandemic, UChicago Presents is offering an amended ticket refund and exchange policy for the 2020/21 concert season.
Ticket holders to any canceled or rescheduled performance in the 2020/21 season will have the option to exchange their ticket(s) for another performance, apply the value of the ticket(s) as a credit on their account (to use in the 2020/21 or 2021/22 seasons), contribute the value of their ticket(s) as a donation to UChicago Presents, or request a full refund.
Any ticket holder who is unable to attend a 2020/21 performance for health reasons may also exchange their ticket(s), apply the value of their ticket(s) as a credit on their account, contribute the value as a donation to UChicago Presents, or request a full refund, no questions asked.
Tickets are $38, $15 for Contemporary series concerts, and discounts are available for University faculty and staff, those under 35, and students. All subscribers also receive 20% off additional single ticket purchases.
UChicago Presents also offers free tickets to youth when accompanied by an adult (up to 2 free tickets per regular-priced adult ticket, ages 6-17). For more information, visit the Youth and Family tickets page.
UChicago Presents is happy to welcome groups to our concerts. Groups of 10 or more can receive a 20% off of full-priced tickets.
Group ticket purchases can be made online at the UChicago Arts Box Office website or or by calling the Box Office (773.702.ARTS). Discount for group orders made online is taken automatically at checkout.
If you are unable to attend a concert, you may return your tickets for a tax deduction before noon on the day of the concert. Stop by the Box Office or call 773.702.ARTS (2787). If you call outside the Box Office's operating hours, feel free to leave a message with a donation request, and a representative can assist you when the office reopens.
Subscribers may also exchange them for tickets to another concert. Call the UChicago Arts Box Office at 773.702.ARTS (2787) by noon on the day of the concert to donate or exchange your ticket. If you call outside the Box Office's operating hours, feel free to leave a message with a donation or exchange request, and a representative can assist you when the office reopens.
Lost tickets may be replaced free of charge by calling the Ticket Office at 773.702.ARTS (2787). Please be prepared to show a photo I.D. when picking up tickets. Once replacement tickets have been issued, the original tickets are no longer valid.
A processing fee ($1 per ticket or $5 per subscription order) is applied by the UChicago Arts Box Office to all tickets purchased online or by phone for UChicago Presents’ concerts. Fees are waived for subscribers who purchase their subscription(s) before May 31.
Patrons with accessibility requirements
Patrons requiring special accomodations may request assistance in advance of any concert by calling UChicago Presents at 773.702.8068, Monday through Friday, 10 AM – 5 PM.
UChicago Presents also offers free tickets to youth when accompanied by an adult (up to 2 free tickets per regular-priced adult ticket, ages 6-17). Please register your children when you purchase your tickets online at ticketsweb.uchicago.edu or with the Box Office (773.702.ARTS (2787)). For more information, visit the Youth and Family tickets page.
All discounted tickets require valid ID with purchase.
Programs and artists are subject to change or cancellation without notice. No refunds will be given unless a performance is cancelled in its entirety, with no replacement performance scheduled.