2021/22 Refund and Exchange Policy
In light of the uncertainty presented by the ongoing coronavirus pandemic, UChicago Presents is offering an amended ticket refund and exchange policy for the 2021/22 concert season.
Ticket holders to any performance in the 2021/22 season will have the option to exchange their ticket(s) for another performance, apply the value of the ticket(s) as a credit on their account, contribute the value of the ticket(s) as a donation to UChicago Presents, or request a full refund.
To initiate an exchange or a refund, please call the UChicago Arts Box Office at 773.702.ARTS (2787) during their business hours of Monday – Friday, 12–6 p.m.
Regular priced tickets range from $20 to $40 and discounts are available for University faculty and staff, those under 35, and students. Learn more about the FLEX Pass to take advantage of a 20% discount when purchasing tickets to four or more concerts in any given quarter.
UChicago Presents also offers free tickets to youth when accompanied by an adult (up to 2 free tickets per regular-priced adult ticket, ages 6-17). For more information, visit the Students, Youth and Families tickets page.
UChicago Presents is happy to welcome groups to our concerts. Groups of 10 or more can receive a 20% off of full-priced tickets.
Group ticket purchases can be made online at the UChicago Arts Box Office website or or by calling the Box Office 773.702.ARTS (2787. Discount for group orders made online is taken automatically at checkout.
Lost tickets may be replaced free of charge by calling the Ticket Office at 773.702.ARTS (2787). Please be prepared to show a photo I.D. when picking up tickets. Once replacement tickets have been issued, the original tickets are no longer valid.
For single ticket orders, a processing fee of 5% and a UChicago Arts Box Office convenience fee of $1 is applied for online and phone orders, not to exceed $10 total.
For online and phone FLEX Pass orders, a processing fee of $5 per order and a UChicago Arts Box Office convenience fee of $1 per pass is applied, not to exceed $10 total.
For mail-in FLEX Pass orders, a processing fee of $5 per order is applied.
Patrons with accessibility requirements
Patrons requiring special accommodations may request assistance in advance of any concert by calling UChicago Presents at 773.702.8068, Monday through Friday, 10 AM – 5 PM or by emailing us at firstname.lastname@example.org.
UChicago Presents also offers free tickets to youth when accompanied by an adult (up to 2 free tickets per regular-priced adult ticket, ages 6-17). Please register your children when you purchase your tickets online at tickets.uchicago.edu or with the Box Office (773.702.ARTS (2787)). For more information, visit the Students, Youth, and Families tickets page.
All discounted tickets require valid ID with purchase.