COVID-19 and UChicago Presents

UChicago Presents is working closely with UChicago Arts and University leadership to develop plans for a safe return to programming that prioritizes the health and wellbeing of our audiences and our artists. We expect plans for the 2020/21 season to include a mix of digital and in-person programming. Recognizing that a global pandemic is an ever-evolving situation, UCP is working to remain as flexible as possible, and as such will announce changes to schedules and programming on a quarterly basis – in mid-September, mid-November, and mid-February. Single tickets will go on sale for each quarter at the time of each announcement (tickets for winter programs will go on sale in mid-November, and tickets for spring programs will go on sale in mid-February).

When we are able to welcome audiences back in person, performances will be conducted without intermission, households will be seated six feet apart, programs will be provided digitally, and patrons will be required to wear masks at all times. There will be separate entrances and exits for all performances, and all venues will be thoroughly cleaned between events. All ticket holders will also be required to complete a personal health screening and attestation form on the day of the performance, and any patrons experiencing symptoms of illness will be asked not to attend.

 

2020/21 Refund and Exchange Policy

In light of the great uncertainty presented by the ongoing coronavirus pandemic, UChicago Presents is offering an amended ticket refund and exchange policy for the 2020/21 concert season.

Ticket holders to any canceled or rescheduled performance in the 2020/21 season will have the option to exchange their ticket(s) for another performance, apply the value of the ticket(s) as a credit on their account (to use in the 2020/21 season), contribute the value of their ticket(s) as a donation to UChicago Presents, or request a full refund.

Any ticket holder who is unable to attend a 2020/21 performance for health reasons may also exchange their ticket(s), apply the value of their ticket(s) as a credit on their account, contribute the value as a donation to UChicago Presents, or request a full refund, no questions asked.

For donations and refunds, please call the UChicago Arts Box Office at 773.702.ARTS (2787) and leave a callback number and a time when you can be reached.

 

When will UChicago Presents announce updated plans for the 2020/21 season?

Recognizing that a global pandemic is an ever-evolving situation, UCP is working to remain as flexible as possible, and as such will announce changes to schedules and programming on a quarterly basis – in mid-September, mid-November, and mid-February.

When will UChicago Presents resume in person concerts?

In person audiences will be invited back to concerts at the University of Chicago when it is deemed safe to do so and following guidance from the University, City of Chicago, and State of Illinois.

When in-person performances resume, UChicago Presents expects that certain precautions to limit the spread of COVID-19 will remain in place. These may include shorter performances, physically distanced seating, the wearing of masks, and personal health screenings.

What concerts are happening in the 2020/21 season?

A full list of schedule updates, including new programs and rescheduled concert dates, is available here. All changes are also reflected on the 2020/21 events page.

Have any concerts from the 2019/20 season been rescheduled?

UChicago Presents is working to reschedule canceled concerts from the 2019/20 season for future seasons. Stay tuned for the 2021/22 season announcement in March 2021.

When will I be able to buy tickets for the 2020/21 season?

Schedule and program updates for the 2020/21 season will be announced on a quarterly basis in mid-September, mid-November, and mid-February. Tickets for events will become available shortly after each quarterly announcement.

I already subscribed to the 2020/21 season. What happens to my tickets?

Patrons who have already subscribed to the 2020/21 season will have the value of tickets held to canceled concerts automatically applied to their account. This credit may be used to purchase tickets to any event (virtual or in-person) in the 2020/21 season. Subscribers may also contribute part or all of their credit as a tax-deductible donation to support UChicago Presents' artists and the presentation of concerts and events digitally. Patrons with tickets to canceled concerts may also request a refund at any time.

For donations and refunds, please call the UChicago Arts Box Office at 773.702.ARTS (2787) and leave a callback number and a time when you can be reached.

What safety measures will be in place to protect audiences when concerts resume?

UChicago Presents continues to work with UChicago Arts and University leadership to develop guidelines and safety measures under which audiences may return in person for concerts and events. These measures are likely to include shorter performances, physically distanced seating, touchless ticketing, enhanced cleaning between all events, mask-wearing, health screenings, and contact tracing. More information will be shared as plans develop, and UChicago Presents will offer a complete reopening guide for audiences when in-person performances are able to resume.

Will I have to wear a mask to the concert?

Currently, everyone in University of Chicago buildings is required to wear a mask at all times. This is expected to be one intervention required of all individuals when in-person events resume.